These Terms and Conditions ("Terms") govern the use of this website and the online booking of accommodation at the properties JMR Splendor and JMR Royal, located in Constanța, Romania. Please read them carefully before creating an account or placing a reservation.
Last updated:
1. General Information
This website is operated by JUMEIRAH ROYAL SRL, a company incorporated under Romanian law, registered with the Trade Register under no. J2019000886132, fiscal identification code (CUI) 40680810, email: concierge@jmrhotels.com (the "Operator").
The website presents and accepts reservations for two accommodation properties: JMR Splendor and JMR Royal, both located in Constanța, Romania (the "Properties").
By creating an account, accessing the website, or placing a reservation, you confirm that you have read, understood, and accepted these Terms. If you do not agree with these Terms, please do not use the website or its booking services.
2. Definitions
In short: your Stay is the whole booking you pay for, and each room in it is a Reservation with its own booking number. The rest of this list is for reference.
"Operator", "we", "us": JUMEIRAH ROYAL SRL, as identified above.
"Website": this online platform for presenting the Properties and placing reservations.
"Property" / "Properties": JMR Splendor and JMR Royal, Constanța, Romania.
"Guest", "you": the natural person who creates an account and/or places a reservation.
"Reservation": the booking of one room for a determined period. It is recorded the moment you submit it, with no approval stage. A reservation paid in cash is confirmed straight away; a reservation paid online is confirmed once the payment succeeds.
"Stay": one booking covering one to three rooms taken together, with a single guest name, a single arrival and departure date, and a single payment. Each room of a Stay is a separate Reservation with its own booking number.
"Booking number": the number issued by the channel manager for each room. If the channel manager is temporarily unavailable, the number is issued shortly afterwards and appears on your booking page and in your account, and reaches you by email once your stay is confirmed.
"Internal reference": a technical key in the format JMR-YYYY-XXXXXX, used in booking links, in your account, and in our emails. It is not the booking number.
"Confirmation email": the email message confirming the Reservation and containing its booking number, where one has already been issued.
"Channel manager": the third-party system through which the availability and reservations of the Properties are managed.
"Payment processor": the third-party provider (Stripe) that collects and processes card payments, used where online payment is offered.
"Payment hold": the limited period during which the rooms of a Stay are held while an online payment is pending.
3. User Account and Registration
Placing a reservation requires a signed-in account with a verified email address and a phone number verified by SMS code. If our SMS provider is down when you book, we let your booking through without the SMS step and contact you afterwards to confirm your number. Your booking is not held up while we do that.
Registration asks for your first name, last name, country of residence, email address, and a password. The phone number is added at the verification step. A profile picture is optional, and the newsletter checkbox is optional and never a condition for creating an account or booking.
You must be at least 18 to create an account and book. We take your word for it, since we do not ask for your date of birth.
You must provide accurate, complete, and up-to-date information and keep it current. You can correct your name, country, email address, phone number, and password in your account settings.
You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account. Notify us immediately at concierge@jmrhotels.com if you suspect unauthorized use of your account.
We reserve the right to suspend or close accounts that provide false information, are used abusively, or breach these Terms.
If your account has no bookings, reviews or messages, you can delete it yourself, from your account settings, after confirming your current password. Deletion is immediate and permanent.
An account with bookings, reviews or messages cannot be deleted in the settings. Write to us and we will handle the request by hand.
Your reservations, your published reviews, and your message history remain in our records, together with the guest name, email address, and phone number captured at the time.
If you later create a new account and verify the same phone number, your past bookings appear in it again. Only someone who can receive an SMS code at that number can do this.
Erasure beyond the account record is handled on request. The Privacy Policy explains how to ask for it.
4. Booking Process and Confirmation
To place a reservation, select the Property, the room or rooms, the arrival and departure dates, and the number of guests, then submit the booking from your account. The reservation is recorded at that moment, with no approval or review stage. A reservation paid in cash is confirmed immediately; a reservation paid online is held while the payment is pending and is confirmed once the payment succeeds.
The booking number is assigned by the channel manager, and a stay with several rooms receives one number per room.
If the channel manager cannot be reached at that moment, your stay is still recorded and its booking number is issued shortly afterwards, on your booking page and in your account.
The confirmation email is your proof of the reservation. Please check your inbox, including the spam folder, and keep the booking number for any correspondence.
Where you pay online, the first email you receive is a request to pay. The confirmation email follows the successful payment.
When you submit, we ask the channel manager to confirm the live price for your dates. It is normally the price you saw while browsing, but it can differ, so please check the price in your confirmation or payment email. Nothing is added on top of it by this website.
If a live price cannot be obtained, the reservation can still be submitted for payment in cash. The confirmation email then arrives without a price, and the Property confirms the amount with you separately. Online payment is not possible in that case.
The number of guests in each room is checked against that room's maximum number of adults and children.
Minimum stay lengths, where they apply, are set and enforced by the channel manager and appear as a message on the search.
Special requests are free text and are passed to the channel manager together with the reservation. They are requests, not commitments.
If a room turns out to be taken while your stay is being registered, the whole stay is cancelled automatically and the website tells you so immediately, so you can search again or choose another room.
5. Stays with More Than One Room
You can book up to three rooms together as a single stay. For a larger group, write to concierge@jmrhotels.com and the Property will arrange the stay outside the website.
One guest name, one arrival date, one departure date, one set of contact details, and one payment cover the whole stay.
The number of adults and children is set per room. Different guest names or different dates for individual rooms are not possible within one stay. Right after your booking is completed, you receive an online check-in link for each room, by WhatsApp, SMS or email. Through this link, you fill in the details of every guest before arrival.
Each room of the stay receives its own booking number.
Automatic cancellations apply to the whole stay: if one room becomes unavailable at confirmation, or if an online payment is not completed within the payment hold, the entire stay is cancelled.
The Property can cancel a single room of a multi-room stay. Automatic cancellations never do.
6. Rates and Payment
Rates are shown in the currency displayed at the time of booking. Browsing pages show an indicative price per night; a search for particular dates shows the total for the stay. That total is the amount charged, and this website adds no booking fee, service charge, or surcharge of its own. The rate applicable to your reservation is the one confirmed in your email.
Payment is made online by card, at checkout. Payment in cash on arrival is not available at the moment.
Online payment is always the full amount of the stay. The website never asks for a deposit or a part payment.
Card details are entered in a form hosted by the payment processor and are sent directly to it. We never receive or store card numbers. We keep only the processor's payment references, the payment status, and the amount.
The payment form may offer methods other than Visa and Mastercard, such as digital wallets (Apple Pay or Google Pay) or the processor's own one-click method (Link by Stripe). The methods actually available to you are the ones the form displays.
While an online payment is pending, the rooms are held for the limited period shown on the payment page. If the payment is not completed within that period, the reservation is cancelled automatically, the rooms are released, and you receive an email.
A refused card or an abandoned bank confirmation does not cancel your reservation. You can try again until the hold ends, from the link in the payment email or from your account.
If a payment reaches us after the hold has ended, it is refunded in full automatically and you are notified by email.
We do not send an invoice automatically. If you need one, write to concierge@jmrhotels.com with your booking number.
7. Modification and Cancellation of Reservations
Reservations cannot be modified or cancelled from your user account. Every change goes through the Property, which handles each request case by case. This website publishes no fixed free-cancellation window. Always quote your booking number, or the internal reference if no booking number has been issued yet.
You can reach the Property in three ways:
By email, at concierge@jmrhotels.com.
By phone, at +40 739 456 884.
Through the message thread attached to your stay in your account, which reaches the Property's inbox. It stays open from the moment you book until 48 hours after check-out.
The following rules apply to changes, cancellations, and refunds:
Modifications of dates, room, or number of guests depend on availability and on the Property's applicable policies, and take effect only after the Property confirms them.
A cancellation takes effect when the Property confirms it, together with its conditions.
A cancellation entered by the Property in the channel manager also appears in your account as cancelled.
The Property can cancel a single room of a multi-room stay.
An online payment that is not completed within the payment hold cancels the stay automatically, releases the rooms, and triggers an email to you.
A room that is no longer available at the moment of confirmation cancels the entire stay automatically, never a single room.
There is no self-service refund request. A refund is issued by the Property to the payment method you used and covers the full amount of the stay, because the website does not support a partial refund for a single room.
If you do not arrive, we do not cancel the reservation and the website records no separate no-show state; once the dates have passed, the stay simply appears as completed in your account. Please tell the Property as early as you can when your plans change.
One point the law requires us to make clear: the 14-day right of withdrawal that covers most distance contracts does not apply to accommodation services booked for a specific date or period, under art. 16 letter (l) of Government Emergency Ordinance no. 34/2014, which transposes Directive 2011/83/EU. Your cancellation rights are therefore the ones described above, and we would rather hear from you early than not at all.
8. Check-in and Check-out
Check-in and check-out hours are set per Property and are listed in Section 9, together with that Property's house rules. They are also shown on your booking confirmation page and in your account. All times are Romanian local time (Europe/Bucharest).
The Properties operate self check-in. There is no physical reception desk. Assisted reception is available 24/7 by phone and WhatsApp.
Online check-in is mandatory, as required by Romanian law for the registration of tourists. The link is sent to you right after your booking is completed, by WhatsApp, SMS or email, one for each room (Section 5). In the form, you photograph your identity document, check the details and sign.
The doors use smart locks. Your personal access codes, for the building and for the room, are sent automatically on the day of arrival, by WhatsApp or, if you do not use WhatsApp, by SMS. The codes are valid for the whole stay.
The codes are only sent once the online check-in is complete, with all the requested details.
The access codes are issued through the Property's automations, not generated by this website. If you have completed the online check-in and, on the day of arrival, the codes have not reached you, contact the Property using the details in Section 17, so that they can be sent again.
This website neither collects nor stores any identity document. The online check-in form is completed on a page of our booking management system, which has its own terms and its own privacy policy.
Early check-in and late check-out are requests addressed directly to the Property and depend on availability. Nothing is recorded or priced by the website.
If you would like to leave your luggage before check-in, contact the Property by phone or WhatsApp to check whether this is possible.
9. House Rules of the Properties
The rules below apply on site and form part of your reservation. They are the rules each Property publishes in our management system, so what you read here is the version in force at the moment you read it.
JMR Royal
Check-in: from 15:00 until 00:00.
Check-out: until 12:00.
Minimum check-in age: 18 years.
Online check-in: Check-in is completed online before arrival, using the link sent to you right after booking. Personal access codes are sent on arrival day, by WhatsApp or SMS. They are only sent once online check-in is complete. There is no physical reception desk. Assisted reception is available 24/7 by phone and WhatsApp.
Children and extra beds: Children are welcome. 0–2 years: crib or extra bed on request (free). 3–12 years: extra bed on request (free). Cribs and extra beds are subject to availability.
Groups: When booking more than 3 rooms, different policies and additional fees may apply.
Pets: Pets are allowed on request. No extra charges.
Smoking: Smoking is not permitted in the rooms or in the indoor common areas. In rooms with a balcony, smoking is allowed on the balcony. MONALISA has a small smoking area, reached from inside the room.
Parties and events: Parties and events are not allowed.
JMR Splendor
Check-in: from 15:00 until 00:00.
Check-out: until 12:00.
Minimum check-in age: 18 years.
Online check-in: Check-in is completed online before arrival, using the link sent to you right after booking. Personal access codes are sent on arrival day, by WhatsApp or SMS. They are only sent once online check-in is complete. There is no physical reception desk. Assisted reception is available 24/7 by phone and WhatsApp.
Children and extra beds: Children are welcome. 0–2 years: crib or extra bed on request (free). 3–12 years: extra bed on request (free). Cribs and extra beds are subject to availability.
Groups: When booking more than 3 rooms, different policies and additional fees may apply.
Pets: Pets are allowed on request. No extra charges.
Smoking: Smoking is not permitted in the rooms or in the indoor common areas. In rooms with a balcony, smoking is allowed on the balcony.
Parties and events: Parties and events are not allowed.
10. Guest Obligations
Comply with the internal rules of the Property, as displayed on the premises or communicated at check-in.
Do not exceed the maximum number of persons confirmed for the reserved room or accommodation unit.
Use the room, facilities, and equipment with care and behave in a manner that does not disturb other guests or the neighbouring community.
You are liable for any damage caused to the Property by you or by persons accompanying you, under the general rules of Romanian civil law.
Illegal activities of any kind are strictly prohibited on the premises of the Properties.
11. Reviews and Messages
After a stay you can review it from your account. You can write a review only if you are signed in with the account that holds the stay, the stay was not cancelled and has ended, and no more than 90 days have passed since check-out. Each reservation can be reviewed once.
A review consists of a score from 1 to 10, an optional title of up to 255 characters, and up to 2000 characters each for what you liked and what you did not.
We read every review before it is published, and we may decline one that breaks the rules below. If yours is not published and you would like to know why, write to concierge@jmrhotels.com and we will tell you.
What becomes public: your first name, your country, the score, the date you submitted it, the title and the texts of the review, the room name, the number of nights, the month of the stay, and a traveller type derived from the number of adults and children you booked. Your surname, email address, and phone number are not published.
You can edit your review only while it is awaiting moderation. Once it is published, only we can amend or remove it, and we will remove it on request.
We may also publish a reply beneath a review, and we remove reviews that break the rules below.
Write about your own stay. Reviews must not contain unlawful, defamatory, or offensive content, must not be off topic, and must not identify other guests or members of staff.
By submitting a review you give us permission to publish, reproduce, translate, and keep it, together with the details listed above. That permission continues after you delete your account, because a published review remains on the website until you ask us to take it down.
Each stay also has a message thread in your account, which reaches the staff of the Property.
Messages are plain text. Attachments are not supported, the length of a message is limited, and sending is rate-limited.
Messages are forwarded to and stored by the channel manager, and are read by the staff of the Property. Please do not send card details or other sensitive data through the thread.
Sending closes 48 hours after check-out. A reply from the Property reopens it for 48 hours. It closes immediately when a stay is cancelled.
A closed thread remains readable, and the message history is kept, including after you delete your account.
12. Operator Obligations and Liability
The Operator undertakes to honour confirmed reservations and to provide the accommodation services in accordance with the confirmation email and the information published on the website. We make reasonable efforts to keep the information on the website (descriptions, photos, rates, availability) accurate and up to date.
Availability and prices are supplied in real time by a third-party channel manager. A price may occasionally be unavailable at the moment of booking, in which case Section 4 applies.
A reservation may be recorded before its booking number is available; the number then follows shortly afterwards.
The Operator is not liable for indirect or unforeseeable damage, to the extent permitted by law, nor for failures caused by events beyond its reasonable control (see Section 14).
The website may be temporarily unavailable, whether placed in maintenance mode or interrupted for technical reasons; we do not guarantee uninterrupted access.
Nothing in these Terms excludes or limits the Operator's liability where such exclusion or limitation is prohibited by Romanian law, including mandatory consumer protection provisions.
13. Intellectual Property
The content of the website, including texts, photographs, graphics, and the emblem, the logo and the "JMR Splendor" and "JMR Royal" names, which are registered trademarks owned by JUMEIRAH ROYAL SRL, is the property of the Operator or of its licensors and is protected by applicable intellectual property law. Reproduction, distribution, or use of this content for commercial purposes without the Operator's prior written consent is prohibited.
Two kinds of content on the website fall outside that ownership:
Reviews and messages written by guests remain the work of their authors. We publish reviews under the permission described in Section 11.
Reviews taken from Booking.com, together with the reviewer's name, country, and profile picture, belong to their authors and to the platform where they were first published. We republish them as we receive them.
14. Force Majeure
Neither party is liable for the non-performance or delayed performance of its obligations caused by a force majeure event as defined by art. 1351 of the Romanian Civil Code (an external, unforeseeable, absolutely invincible, and inevitable event), including but not limited to natural disasters, epidemics, armed conflicts, or measures imposed by public authorities.
In such cases, the affected obligations are suspended for the duration of the event, and the parties will cooperate in good faith to find a reasonable solution, such as rescheduling the stay or cancelling the reservation.
15. Changes to These Terms
The Operator may update these Terms at any time. The updated version becomes effective upon publication on the website, with the "Last updated" date revised accordingly. We encourage you to review this page periodically.
The version published when you place a reservation is the one that applies to it: we do not apply a later change to a booking already made. Only the current version is published on this page, so if you would like a copy of the wording that applied to your stay, write to concierge@jmrhotels.com and we will send it to you.
16. Governing Law, Jurisdiction, and Dispute Resolution
These Terms are governed by Romanian law. Any dispute arising from or in connection with these Terms or a reservation shall be resolved amicably where possible; otherwise, it shall be submitted to the competent courts of Constanța, Romania, without prejudice to any mandatory rights of consumers to bring proceedings before the courts of their own domicile.
Consumers in Romania may address the National Authority for Consumer Protection (ANPC), www.anpc.ro, including through the alternative dispute resolution (SAL) procedure managed by ANPC.
Consumers in the European Union may also use the European Commission's online dispute resolution (ODR) mechanisms, where available.
17. Contact
For any questions regarding these Terms or your reservation, please contact us:
JUMEIRAH ROYAL SRL, CUI 40680810, Trade Register no. J2019000886132
